Upholding a Vision for Exceptional Service and Creativity in Every Dining Experience!

The world of hospitality is often defined by enthusiasm and a desire to provide unforgettable experiences. For many, this journey begins with a spark of inspiration and transforms into a lifelong dedication.

In the case of Baky Hospitality Group, the journey began in the lively halls of the American University in Cairo, where the roots of a magnificent career were planted. It was here that the allure of event planning and the excitement of nightlife drew attention, leading to a deep realization: the actual potential lay not in parties but in redirecting Egypt’s culinary environment.

Under the leadership of Ayman Baky, the Founder of Baky Hospitality Group, has emerged as a leader in Egypt’s culinary scene. With an impressive portfolio that includes award-winning restaurants such as Kazoku and Sachi, the group is dedicated to providing exceptional dining experiences that resonate with guests.

The core values of passion, innovation, excellence, and integrity guide their operations, ensuring that every aspect of service meets the highest standards. By fostering a culture that prioritizes creativity and customer satisfaction, Baky Hospitality not only enhances the local food landscape but also positions Egypt as a notable destination for international hospitality. Through continuous exploration of new culinary trends and concepts, the group consistently delivers unique flavors and unforgettable moments for its patrons.

Here are the interview highlights:

Can you please introduce yourself and tell us what inspired you to start your career in this sector?

I’m Ayman Baky, the founder of Baky Hospitality Group. My path into the hospitality industry began well before I opened my first restaurant. While I was studying at the American University in Cairo, I discovered a deep passion for organizing events and creating unforgettable experiences. I started with underground parties, which led me into the nightlife scene.

Over time, I realized my true passion was actually in hospitality, particularly in offering high-quality dining experiences. I wanted to change the way people viewed Egypt’s food scene and raise the standards in the local market, so after much preparation and hard work, I founded Baky Hospitality Group in 2014, driven by the vision of creating exceptional experiences and putting Egypt on the map as a destination for international hospitality.

Can you describe the core values that drive your hospitality company and how they influence your daily operations?

We’re guided by four key values: passion, innovation, excellence, and integrity. These principles shape everything we do. We’re deeply passionate about what we offer and are committed to providing exceptional dining experiences, constantly pushing the envelope with new ideas. Excellence isn’t just about the food; it’s about creating an all-around memorable experience for our guests, from the atmosphere to the service.

Integrity is at the heart of how we interact with everyone—our team, our partners, and our customers. We believe that treating others with respect and upholding strong ethical standards leads to lasting success. These values are evident in our daily work, from the quality of our food to the care we invest in developing both our people and our concepts.

How do you ensure that your services reflect the rich cultural heritage of the region while meeting international standards?

Egypt has a rich cultural heritage, and we’re committed to honoring that while also maintaining global standards of excellence. Our focus is on offering unique dining experiences that combine the best of international flavors with modern techniques and local ingredients. We work with talented chefs and experts from around the world to bring fresh perspectives to our kitchens.

While our menus are inspired by a range of global cuisines, we always ensure that our concepts reflect a level of quality and craftsmanship that resonates with both local and international guests. We aim to strike the right balance between creativity and consistency, offering dining experiences that everyone can enjoy and appreciate.

How do you maintain high service standards across multiple properties, especially in a competitive market like the UAE?

We’re always focused on doing our best to provide a great experience for our guests. It’s not easy, and we’re still learning every day. A big part of maintaining good service is making sure our team is aligned and understands what we’re trying to achieve together. We try to create a positive and supportive environment for our staff, so they feel motivated and valued.

Training is an ongoing process, and we encourage open communication so we can address any issues quickly and keep improving. While there’s a lot of competition out there, we just try to focus on doing things with care and consistency, and that’s what has helped us stand out so far.

How do you approach customer feedback, and can you provide an example of how it has led to improvements in your services?

Customer feedback is everything to us. We listen to what our guests have to say because it’s those little insights that help us grow and get better. For example, when we revamped the menu at Kazoku, we took a lot of feedback on board about what people wanted—more variety, more bold flavors. After making those changes, the response was incredible.

That’s what keeps us going—constantly evolving and making sure we’re always delivering something special. It’s all about giving our guests a memorable experience, and if we’re doing that right, we know we’re on the right path.

What unique offerings or experiences does your company provide to differentiate itself from competitors in the hospitality sector?

It’s all about creating a real experience that feels personal and welcoming. We don’t try to reinvent the wheel, but we want people to feel like they’re not just coming for a meal—they’re coming for an experience that makes them feel special. It’s the little things that matter most—how we welcome our guests, the quality of the food, the vibe of the space, and the genuine connection we build with them.

I’ve always believed that hospitality is about more than just good service. It’s about creating a place where people can feel like they belong and where the atmosphere makes them want to come back. Whether it’s the ambiance or a small personal touch, we want our guests to feel comfortable and cared for. That’s how we’ve built our reputation—by focusing on what matters and staying true to who we are.

As a leader in the hospitality industry, what advice would you give to emerging companies looking to establish themselves in this competitive landscape?

There are two things that I believe are essential. First, patience. Building a brand in this industry takes time. You’ll face setbacks, bad partnerships, or even market challenges. But those moments of struggle are where you learn the most. The key is not to give up, learn from it, adapt, and keep moving forward.

Second, build a strong team. You can’t do it all yourself. Surround yourself with people who share your vision and can help elevate your business. A great team can take your business to places you never imagined.

In the end, success isn’t about rushing to the top; it’s about staying focused, being consistent, and always staying true to what you believe in.

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